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Warranty


 

 LIMITED WARRANTY

Virtual Sensuality, Inc. (the "Company") warrants its products to be free from defects of materials and workmanship at the time of purchase.  This limited warranty does not cover damage caused by normal wear and tear, such as fading, discoloration, or stretching or shrinking due to washing or drying, damage due to the failure to follow washing or drying instructions, or damage due to the use of improper cleaning materials. In the event that you believe there is a defect in materials or workmanship, you must send or bring in the product to the Company for a warranty evaluation within Thirty days of purchase.   Please prepare a note explaining the nature of the defect and the problem area on the product.   We recommend that you use insured postage and use a carrier that provides parcel tracking information since the Company is not responsible for lost items.  If the Company determines there is a defect of materials or workmanship, the Company will repair or replace the defective product with the same or a similar product of the same size.  Failure to provide notice to the Company of a suspected defect in materials or workmanship within thirty days of purchase shall constitute a waiver of all claims with respect to the product.

 

THE COMPANY SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, SECONDARY OR CONSEQUENTIAL DAMAGES OR FOR INJURY, LOSS OF LIFE, DAMAGE TO THE PRODUCT OR OTHER PROPERTY OR REVENUE, WHETHER BASED ON CONTRACT, TORT, PRODUCTS LIABILITY OR ANY OTHER LEGAL THEORY, EVEN IF THE DAMAGE, INJURY OR LOSS IS CAUSED BY THE NEGLIGENCE OR OTHER FAULT OF THE COMPANY.  THE FOREGOING WARRANTY IS THE ONLY WARRANTY MADE BY THE COMPANY, AND THE COMPANY MAKES NO OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

This Limited Warranty shall be governed by the laws of the State of California.  Any dispute under this Limited Warranty shall first be submitted to binding arbitration before the American Arbitration Association in Los Angeles, California.

 

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